We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us and we will correct the issue immediately. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
As a safety precaution there are no refunds/exchanges on our food products unless there is a problem with the product itself. Contact us before purchasing if you have questions.
To make a return or exchange by mail:
All damaged / defective product must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged, otherwise it will not be possible to obtain a credit.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Mail all returns to:
612 Burns Ave SE
T2G4K9 Calgary, AB, T2G 4K9
It can take up to 30 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.